These Terms and Conditions (“Terms”) govern your use of the Tangnest website (https://shop.tangnest.rw) and all transactions made on the site. By using this site, you agree to comply with these Terms. If you do not agree with these Terms, do not use the site.
Account Registration and User Responsibilities
- Eligibility: You must be at least 18 years old or the legal age of majority in your jurisdiction to use our site and make purchases. If you are under 18, you must use the site under the supervision of a parent or guardian.
- Account Security: When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
- Prohibited Activities: You agree not to engage in any activity that disrupts or damages the site, violates the rights of others, or is unlawful.
Product Information and Orders
- Product Descriptions: We make every effort to provide accurate descriptions, prices, and images of products. However, we do not guarantee that all content is error-free.
- Order Process: By placing an order, you are making an offer to purchase the selected products. We reserve the right to accept or reject your order. If accepted, you will receive an order confirmation email.
- Pricing and Availability: Prices are listed in Rwandan Francs and may include taxes. We reserve the right to change prices at any time and cannot be held liable for errors in pricing.
Payment Terms
- Payment Methods: We accept various payment methods, including credit cards and mobile payments. Payment is processed securely by third-party providers, and Tangnest does not store payment details.
- Payment Security: Payments are processed using secure encryption methods. We do not store sensitive payment information on our systems.
- Pricing Errors: In the event of a pricing error, we will contact you to confirm the correct price and proceed with the transaction at the updated price.
Shipping and Delivery
- Delivery Areas: We currently offer delivery within Rwanda. Any international shipping will be specified during checkout.
- Shipping Charges: Shipping fees, if applicable, will be added at checkout. Free or discounted shipping may be available during promotions.
- Delivery Times: We aim to process and ship orders within a reasonable timeframe. However, delivery times are estimates and may be affected by external factors such as courier delays.
- Risk of Loss: Title to the products and risk of loss pass to you when the products are handed over to the carrier.
Returns and Refunds
No Return or Refund Policy: All sales are final. We currently do not offer returns or refunds, except as required by law (e.g., for defective or incorrect products). If you receive a defective or incorrect product, please contact us at [email protected] within 7 days of receipt for assistance.
Limitation of Liability
Tangnest is not liable for any indirect, incidental, or consequential damages arising from your use of the site or purchase of products. Our total liability is limited to the amount you paid for the product in question.
Intellectual Property
- Ownership: All content on the website, including text, images, and graphics, is owned by Tangnest or licensed to us. You may not copy, reproduce, or distribute any content without our written consent.
- Trademarks: Tangnest’s name, logos, and trademarks are protected by intellectual property laws. You may not use them without permission.
Governing Law and Dispute Resolution
- Governing Law: These Terms are governed by the laws of Rwanda.
- Jurisdiction: Any disputes arising from these Terms or your use of the site will be resolved in the courts of Kigali, Rwanda.
Changes to Terms
Tangnest may modify or update these Terms at any time. Any changes will be posted on this page, and the updated date will be reflected at the bottom. By continuing to use the site after changes are posted, you accept the modified Terms.
Contact Information
For any questions about these Terms and Conditions, please contact us at:
Tangnest Ltd
KG 622 St, Fair View Building, Kigali, Rwanda
Email: [email protected]
Last Updated: July 29, 2025