Tangnest (“we”, “us”, or “our”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (https://shop.tangnest.rw). By using our site, you agree to the terms outlined in this policy.
Information We Collect
- Personal Information: When you create an account or make a purchase, we collect personal details including your name, email address, phone number, shipping address, billing information, and payment details.
- Payment Information: We do not store payment card information. Payments are processed by trusted third-party providers, and we only receive limited data required for order fulfillment.
- Automatic Data Collection: We collect technical data such as IP addresses, device information, browsing history, and interaction with our website through cookies and similar technologies for analytics and personalization.
How We Use Your Information
- Order Processing: We use your personal data to process orders, handle payments, and deliver products.
- Communication: We may use your contact information to send order confirmations, shipping updates, or marketing communications (with your consent).
- Improvement of Services: We analyze website usage to improve user experience and optimize our platform.
- Marketing and Advertising: We may use your data to show targeted ads via platforms like Google Analytics and Meta (Facebook). You can opt out of personalized ads at any time.
Cookies and Tracking Technologies
- Cookies: We use cookies to enhance user experience, track site usage, and deliver personalized content. You can manage or disable cookies in your browser settings.
- Analytics: Google Analytics is used to gather non-personal data on how visitors use the site, which helps us improve performance.
- Advertising: Meta (Facebook) Pixel tracks interactions on our website to tailor advertising. You can control your ad preferences through Facebook settings.
Disclosure of Your Information
We will not sell or rent your personal data to third parties. We may share your information with:
- Service Providers: Payment processors, shipping companies, and marketing partners who help us fulfill orders and improve our services.
- Legal Compliance: We may disclose your information when required by law, to enforce our Terms of Service, or to protect the rights of Tangnest or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Data Security
We implement reasonable security measures to protect your personal information. However, no system is entirely secure, and we cannot guarantee complete protection. It is your responsibility to safeguard your account details and notify us immediately if you suspect unauthorized access.
Your Rights and Choices
- Access and Correction: You can request a copy of the personal data we hold about you and request corrections if needed.
- Deletion: You can request the deletion of your personal data, subject to certain legal exceptions.
- Marketing Communications: You can opt-out of receiving marketing emails by clicking the unsubscribe link in any email or contacting us directly.
Updates to This Privacy Policy
We may update this Privacy Policy as necessary. Any changes will be posted on this page with an updated “Last Updated” date. By continuing to use the site, you accept any changes.
Contact Information
For questions or concerns about this Privacy Policy or your data, please contact us at:
Tangnest Ltd
KG 622 St, Fair View Building, Kigali, Rwanda
Email: [email protected]
Last Updated: July 29, 2025